Telephony + ERP · one desktop app

Every call,
in context.

aura recognises who's calling and, before you pick up, pulls their ERP profile: what they bought, what they owe and what you last talked about.

All in one

5 tools, 1 app

On your stack

Your PBX · your ERP

Rollout

No migrations

01 What aura is

Five tools your team used to open separately. Now, just one.

aura is the desktop app for teams that handle calls. It pairs telephony with your ERP context and adds meetings, chat and analytics — no window-hopping, no losing the thread on any customer.

Telephony

Built-in softphone: call, receive, transfer and manage the queue right inside the app.

Softphone

ERP context

Identifies the number and shows the customer's profile with the data that matters as you pick up.

The difference

Meetings

Team and customer video calls — Meet, Teams or Zoom style — without leaving aura.

Video

Internal chat

Real-time messaging between agents, right next to the call you're handling.

Team

Analytics

Complete, customisable PBX metrics: volume, handle times, collections and more.

PBX

The shift

The phone rings. In under a second you already know who it is, what they bought and what they owe — before you pick up.

02 Features

One window, the whole customer.

F1 · Telephony

A softphone that lives on your desktop.

Call, receive and manage the queue with no physical handset and no scattered tabs. aura connects to your PBX and turns any computer into a voice workstation.

Dial, transfer and hold in one click
Call queue and team forwarding
Unified history for every conversation

F2 · ERP context

The number comes in. The profile opens itself.

aura listens to the call from your PBX, matches the number against your ERP and hands back the customer's context instantly. The agent greets them by name and gets to the point.

Orders, outstanding balances and history visible on pickup
Reads data where it already lives — never duplicates or moves it
Fields configurable to what matters to your business

F3 · Meetings

Team video, without opening another app.

Meet colleagues or customers over video — like Meet, Teams or Zoom — from the same window where you answer the phone.

Internal rooms and links for external guests
Screen sharing and call-to-meeting handoff
The customer's context, in the meeting too

F4 · Internal chat

Coordinate without hanging up.

Ask a colleague mid-call, confirm an order or ping the warehouse. Team chat lives next to the call, not in another tool.

1:1 and group messaging in real time
Team presence status
Share a customer's profile in a message

F5 · Analytics

Your PBX, measured in detail.

Complete, customisable dashboards: call volume, handle times, collections managed and each agent's activity — in real time.

Dashboards configurable by team and by agent
Real-time PBX metrics
Exports and recurring reports

03 How it works

Between your PBX and your ERP. Never on top.

aura listens to the call, matches the number against your ERP and hands back the context. No migrations, no changing the software you already run.

PBX

Detects the incoming call and captures the number in real time.

Process

aura

Identifies the customer, gathers orders, balances and history and shows it instantly.

Query

Your ERP

Reads data where it already lives. Never duplicates or moves it.

04 Integrations

It connects to what you already use.

aura connects with Sage and with ConstelTec's PBX systems. A solid base on your current stack, with no migrations.

Sage

Sage 200

ERP · Management

Constel PBX

PBX · Telephony

Download

Bring aura to your desktop.

aura is a native desktop app. Download it for Windows or macOS and connect it to your PBX in minutes.

Latest version · Windows 10+ · macOS 12+

Download forWindows Download formacOS

Contact

Let's talk.

Questions, or want to see aura in action? Drop us a line and we'll get right back to you.

aura@consteltec.com
We reply within 1 business day
+34 932 490 027
Mon–Fri · 9:00–18:00
C/ Doctor Balari, 85
08203 Sabadell · Barcelona · Spain

Thanks! We'll be in touch soon.

We've received your message. We'll get back to you within 1 business day.

Legal notice

The purpose of this Legal Notice is to inform users of aura.consteltec.com, whose Data Controller is CONSULTORÍA CATALANA DE TELECOMUNICACIONS, S.L. (CONSTEL), located at C/ Doctor Balari, 85, 08203 Sabadell, of its policy on the protection of the privacy and confidentiality of the personal data that its users provide freely and voluntarily, in accordance with the General Data Protection Regulation (GDPR).

CONSULTORÍA CATALANA DE TELECOMUNICACIONS, S.L. (CONSTEL) informs you that it holds your personal data, as specified in the company's corresponding record of processing activities named Web User Management.

The legal basis for processing your data is the consent obtained from the data subject when completing our online form and expressly accepting it.

The purpose of its creation, existence and maintenance is to process the data for the sole purpose of fulfilling the request for information.

The recipients of the information are all the departments, units, premises and associated entities into which CONSULTORÍA CATALANA DE TELECOMUNICACIONS, S.L. (CONSTEL) is organised, and the data will not be transferred to any third party except where there is a legal obligation.

In any case, you have the right to obtain confirmation as to whether CONSULTORÍA CATALANA DE TELECOMUNICACIONS, S.L. (CONSTEL) is processing your personal data, and therefore you have the right to access your personal data, rectify inaccurate data or request its erasure when the data is no longer necessary.

All fields on the online form marked with an asterisk are mandatory in order to process your request for information.

The website aura.consteltec.com has adopted the technical and organisational measures necessary, according to the level of data protection security that legally applies to it, to guarantee the security of the processing of the personal data that it carries out. However, the user must be aware that security measures on the Internet are not currently impregnable and therefore one is not safe from possible illegal and improper intrusions, which would not be the responsibility of CONSULTORÍA CATALANA DE TELECOMUNICACIONS, S.L. (CONSTEL), as it has acted with due diligence to protect the data as required by law.

The website aura.consteltec.com uses its own and third-party cookies. Essential cookies, required for the basic operation of the site, are set without the need for your consent. The rest, including analytics cookies, are only set if you consent to them beforehand through the cookie settings panel, from which you can accept them, reject them or select them by category, and change or withdraw your choice at any time. In addition, you can prevent cookies from working through the options that all browsers make available.

The website aura.consteltec.com will do everything possible to keep your data up to date. However, responsibility for the quality of the data lies with its owner; therefore, if there is any change to the data, the website user must notify the Data Controller, who declines all responsibility should the user fail to notify such changes.

The provision of the service on this website and these website terms of use are governed by Spanish Law. For any discrepancy in the execution, interpretation or compliance with these terms, the parties submit to the competent Courts and Tribunals.

Privacy policy

Data controller

CONSULTORÍA CATALANA DE TELECOMUNICACIONS, S.L. (CONSTEL) B62737960, located at C/ Doctor Balari, 85, 08203 Sabadell. Phone 932490027 and email rgpd@consteltec.com.

Purpose

The purpose of its creation, existence and maintenance is to process the data for the sole purpose of providing our service and invoicing for it.

Legitimacy

The legal basis for processing your data is the performance of the service provided between the data subject and the data controller, and this personal information will be kept for as long as the service is provided or for the time strictly necessary to comply with legal obligations.

Retention period

The data provided will be kept for as long as the service is provided or for the years necessary to comply with legal obligations.

Recipients

For as long as the data subject's data is being processed, CONSULTORÍA CATALANA DE TELECOMUNICACIONS, S.L. (CONSTEL) will not transfer the data to third parties, unless there is a legal obligation.

Where third-party services are used to carry out administrative, tax, accounting and/or commercial processing, the required data processor agreement will be duly formalised in order to guarantee the security and confidentiality of the data subject's data against third parties.

Rights

Data subjects have the right to access their personal data, as well as to request the rectification of inaccurate data or, where appropriate, request its erasure when, among other reasons, the data is no longer necessary for the purpose for which it was provided, as well as to withdraw the consent given. You may also exercise your right to restrict processing, so that your data will not be erased but its processing will be subject to restrictions.

You may also object to the processing of your data on grounds relating to your particular situation. Where processing is based on your consent or on the performance of a contract and is carried out by automated means, you may request the portability of your data. No automated decision-making or profiling is carried out with your data.

You may exercise these rights by sending your request to rgpd@consteltec.com, or in writing to the address given above, providing proof of identity. If you believe that the processing of your data does not comply with applicable law, you have the right to lodge a complaint with the Spanish Data Protection Agency (AEPD), C/ Jorge Juan, 6, 28001 Madrid — www.aepd.es.